RESERVATION AND CANCELLATION CONDITIONS
Additional Cancellation Policy Covid-19
If your flight is cancelled due to Corona or if travel to La Palma is not possible due to government restrictions, you can either rebook your reservation (within 1 year) or we will refund the amount already paid.
If there are no restrictions and it is possible to fly again, but you wish to cancel for personal reasons, our reservation and cancellation conditions apply as described below.
Upon receipt of your reservation, we will send you a confirmation by e-mail and a deposit of 50% of the total price is required within 7 days. Your reservation is not final until we have received your deposit. The remaining amount should be paid at least 30 days before arrival. By paying the deposit you confirm that you agree with the terms and conditions below and that a final contract between the tenant (guest) and the landlord (Casa Shanti) has been made. If the deposit is not paid within 7 days, Casa Shanti reserves the right to release the property for rental again. For a stay of 4 weeks or more, other conditions apply. In this case the balance must be paid 2 months prior to arrival.
2. CHANGES AND CANCELLATION
Changes can only be accepted with the agreement and written permission of Casa Shanti and may incur additional costs.
The following cancellation conditions apply to stays up to and including 4 weeks:
- In case of cancellation up to and including 30 days before the start of the stay, the deposit will be refunded provided that the holiday home is re-rented.
- In the event of cancellation less than 30 days before the start of the stay, the total price of the stay will be charged, unless the holiday home is re-rented.
The following cancellation conditions apply to stays of more than 4 weeks:
- In case of cancellation up to and including 60 days before the start of the stay, the deposit will be refunded provided that the holiday home is re-rented.
- In the event of cancellation less than 60 days before the start of the stay, the total price of the stay will be charged, unless the holiday home is re-rented.
3. ARRIVAL AND DEPARTURE
On the day of arrival, the holiday home is available to you from 3.00 pm. On the day of departure you can check out until 11.00 am.
Casa Shanti accepts no liability for any damage, theft or loss of guests’ property or for any injury or accident to guests, regardless of the cause. Entering our premises is at your own expense and risk.
5. FORCE MAJEURE
If Casa Shanti has to cancel a reservation due to force majeure, the amount already paid will be refunded. Casa Shanti does not accept any liability for any other loss, damages suffered by the guest and no further claims for any form of compensation can be made.